Wednesday, February 25, 2009

Canada Post is a Royal Pain!

I rediscovered ebay after finding a pair of boots I liked in a shop but refused to pay $185 (plus 5% GST) so one of my friends suggested ebay... Perfect solution, found boots at almost half price and had them shipped to my new apartment because as I am moving out in a couple of days (well, tomorrow) there was no point getting them shipped here.. 

My gmail account tells me that I have one new message, so I click it open to find that my ebay seller has sent my boots and enclosed a tracking number, so of course, I check the status of my boots... And they had been delivered - but because I am in an apartment, they take all packages directly to the post office and leave a little slip in the letter box telling you where you can pick it up... now of course, I don't have my little slip as I haven't yet moved in so I ring Canada Post and ask what ID I need to collect my mail. 

For lack of better description as I can only go by his voice, but the douche bag at Canada Post proceeds to inform me that as I have no proof of address that I cannot claim MY package... to which I say 'that is ridiculous, I have ID with my name on it and have the tracking number and can tell you where the package was shipped from and when'... no dice. He sighs... 'well, I will look into this to see what we can do...' - apparently nothing ... oh so my package gets shipped back to Edmonton in 15 days if I can't produce something with my address on it to confirm... however, I can envision him scratching his head as he ponders this thought.. 'but what you could do is get your current room mate to pick it up for you. Of course, because the package is in your name you would have to authorize her to do so, like write a letter of authorization'... at which point I flipped and pretty much told him that was the most absurd thing I have ever heard because they would give the package to Kylie because she was listed as at that address but wouldn't give it to me even though I had 100% of the other details including ID with MY name on it... 

He was getting a bit pissy at this point too and I did feel as though I had to clarify just one thing... and it went something like this and yes, it was a little ridiculous but you need to understand that he was telling me I couldn't pick up my own package due to security reasons (but would let Kylie pick it up?!)... I pretty much argued and asked him if Canada Post checked ID of people who lived in houses when they delivered packages.. he said 'uh no'... and I asked 'well why not?' and apparently if someone is living in the house then it is assumed that they have the authority to be there... I was just being painful now and bitchy so I asked 'well what would happen if a robber was robbing my house but decided to be polite and open the door and took my package?' - silence on the phone - I continued - 'does that mean he has a right to my package?'... I don't think he quite knew what to say but he mentioned something about circles and going round and round so I pretty much told him he was useless and did he even work for the post office I was asking about anyway and he said no... so I asked him for the number of my post office which he told me to google ... asshole ... so I googled it and rang.. 

Of course, I got someone who couldn't speak English which was great but after another 5 minutes of confusion to determine whether or not my package was there (which it was because the tracking system said so but she was just being frustrating by not speaking English) and told me all I needed was one piece of photo ID! 

Ahhh the chaos of trying to pick up the package and stupid people who work at Canada Post!

Lesson be learned - do not put men in charge of anything! 


Anonymous said...

THIS is just so funny,
keep up you'r posting

Anonymous said...

i think your adventures are fabulous

freqazoidiac said...

They work for you, but they act like cops and power trip. You proved sufficient ID..and still no budge. You can file complaints that stick to employees at Canada Post. You should try to dislodge him from his 'cozy' position. Canada Post is an unfortunate monopoly, which I have watched, in 10 years, multiply it's buisness due to Ebay and Amazon, and in turn, they do the seller a 'favor' and increase the shipping prices 10 fold in 8 years. This is just sick. I used to have fun selling on Ebay, but now it's just heartache, allt he hands in your pockets.

Simone said...

Yeah I agree with you freqazoidiac - the prices of shipping on eBay are ridiculous... you can bid on something and get it for so cheap but then end up paying over double to ship the item and when the item arrives the shipping is 1/3 of the actual cost they charged you. And yeh I agree the companies all work together to try and make as much $$$ as they can.